FAQ

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Q:1. Are you a trading company or a manufacturer?

A: We are the manufacturer with our own exporting department, that's why our sales managers are professional.


Q:2. When did your factory build up and how many sqaure meters of your factory yard?

A: We started with one factory yard in 2004 and till now we have totally three factory yards around 25,000m2.


Q:3. Where is your loading port?

A: Our loading port is Xiamen, China.


Q:4. What's your payment term?

A: Normally we accept T/T, L/C at sight and paypal for small amount.


Q:5. What's your shipping ways?

A: We will suggest you the best way for shipping according to your order, normally by sea, by air or by international express courier.


Q:6. Does your company have a Quality Control System?

A: Yes, we have a strict quality control manager for every producing step, you may refer to our Quality Control Report from the following link.


Q:7. Is trend analysis conducted on customer complaints and used for preventive action and continuous improvement? 

A: Yes, we have ERP system including SM(Sales Marketing) and CRM. We also have PDM(Products Data Management), the producing department learn clearly and improve quickly from the system.


Q:8. Does your company have an Environmental Policy Statement?

A: Yes, you could refer to the following link.

http://yin230.sfyhchina.com/national-environmental-protection-inspection_n22


Q:9. What's your producing capacity?

A: There are totally three producing lines in our company, you could refer as below


Q:10. What's your warranty policy?

A: You could follow our After-sales Flow Chart and our sales manager will assist with you step by step.


 
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